Returns (New Zealand)
KIWI WOOL abides by the New Zealand Consumer Guarantees Act for any faulty or damaged items. If a product is found to be faulty, we will meet our obligations under the Consumer Guarantees Act to provide an appropriate remedy.
If you receive a faulty item, incorrect item, or wrong size, please contact us as soon as possible so we can assist you. Even if the item has been opened, or your request falls outside the standard 7-day return timeframe, we encourage you to get in touch so we can review your situation.
All returns require a Returns Authorisation Form to accompany the item. Once the return has been received and approved, a refund or credit note will be issued within 14 working days.
International Returns
All international sales are final. We do not accept returns or exchanges for international purchases.